Our Responsible Gaming Promise
Your health and safety come first. Experience Vic Lotto responsibly with protective features for all players.
Legal Age Validation
We strictly uphold Australia’s 18+ gaming law using advanced verification methods. Access by underage users is actively blocked through multi-layered checks.
Session Awareness Alerts
Our system issues timely alerts during gameplay to highlight your time and financial activity. These prompts help keep your gaming balanced and mindful.
Deposit Restrictions
Control your spending with daily, weekly, or monthly deposit caps. Changes require a mandatory delay, encouraging thoughtful financial decisions.
Short-Term Time-Outs
Need a break? Choose a voluntary pause from 24 hours up to 6 weeks. During this break, your account will be inactive for deposits and gameplay.
Voluntary Exclusion
Take stronger control with our self-exclusion tools, blocking access from 6 months to 5 years across all Vic Lotto Australia platforms in Australia.
Limit on Financial Losses
Set a ceiling on potential losses. Once your chosen limit is reached, further deposits are automatically paused until your next reset window.
Learning Materials
Access helpful resources about gambling odds, risks, and safe play techniques. Our Responsible Gaming Guide is always available in your account area.
Monitoring Player Behavior
We review gameplay patterns for signs of risky behavior and may intervene with alerts or outreach. Our team is trained in proactive support techniques.
Help for Families
If you're worried about a loved one, contact our support staff for assistance with restricting or managing their access under Australian guidelines.
Around-the-Clock Assistance
Our support team, located in Australia, is ready to activate any responsible gambling tool 24/7. We collaborate with Gambling Help Online for expert counseling services.
Payment Method Safeguards
We prohibit credit card payments in line with Australian law. Only secure debit cards and direct bank transfers are permitted to encourage responsible use.
Cooling-Off Windows
Any request to raise limits or reverse exclusion involves a 7-day mandatory delay, giving users time to reflect before re-engaging.
Need Help Right Away?
If you're experiencing gambling concerns, the following Australian organizations provide free, confidential assistance:
- Gambler’s Help: 1800 858 858
- Gambling Help Online: www.gamblinghelponline.org.au
- Lifeline Australia: 13 11 14